Provide Your Customers With Automated Shipment Tracking

This feature eliminates back-and-forth emails, phone calls, and status checks by keeping everyone informed automatically:

• Suppliers (you) spend less time chasing updates

• Customers get proactive visibility without asking

• Carriers avoid repeated check-in requests

What happens when you select a customer?

When you assign a customer to a shipment:

• They are automatically notified as key shipment events occur.

• No manual follow-up is required from you.

• Updates are delivered by email (for non-Evotrux users) or in-app (for Evotrux users).

Once the shipment is booked, Evotrux handles the rest.

How to invite customers to your network

Before selecting customers on a shipment, you first need to add them to your Supplier & Customer Network.

Step 1: Go to your Supplier & Customer Network

• Click the network icon in the left-hand navigation.

• Scroll to the Customers section.

Step 2: Click Add Customer

You’ll be prompted to enter the customer’s email address.

If the customer already has an Evotrux account

• No additional information is required.

• The invite is sent immediately.

If the customer does not have an Evotrux account

You’ll be asked to provide:

• First name

• Last name

• Company name

The invite is then sent.

Once accepted, the customer will appear in your network and be available for selection on shipments.

How to select customers when posting a shipment

When creating a shipment:

1. Open the More Options section of the shipment form.

2. Find the “Which customer is this for?” option.

3. Select the customer company.

4. Select one or more users from that company to notify.

That’s it. No additional setup is required.

What updates customers receive

After a carrier is booked, customers automatically receive updates when any of the following occur:

1. A tracking link is provided by the carrier.

2. An ETA is provided or updated.

3. The shipment is marked Picked Up.

4. The shipment is marked Delivered.

5. The shipper cancels the booking.

These updates keep customers informed in real time without manual status requests.

Below are emails customers receive when they are not Evotrux members.

Below is where Evotrux members can find updates on shipments where they are the customer.

You will receive an in-app notification + email for all new tracking updates. You can find the shipment and updates in your Supplier Shipments list.

Why this matters

Selecting customers at the time of shipment creation:

• Reduces operational overhead.

• Improves customer experience.

• Creates transparency across all parties.

• Keeps shipments moving without interruption.

Once set up, it runs automatically so you can focus on moving freight, not managing updates.