Send Files to the Shipper

Carriers can send files directly to shippers through Live Chat on booked shipments. This is commonly used for documents like rate confirmations, PODs, invoices, or other shipment-related files.

Written By Daniel Santos

Last updated 3 months ago

Where File Sharing Is Available

File sharing is available:

  • Inside the Live Chat on a booked shipment

  • Only after the shipment has been booked

Files are shared directly within the shipment conversation.

How to Send a File

To send a file:

  1. Open the booked shipment

  2. Scroll to the Live Chat section

  3. Click the attachment (paperclip/file) icon

  4. Select a file from your device

  5. Send the message

The file appears in the chat with a download link for the shipper.

Important Notes

  • Files are visible to both the shipper and carrier team members

  • Uploaded files are timestamped in the chat

  • Maximum file size is 5MB per file

This keeps all shipment-related documents in one place.

TL;DR

  • Files can be sent through Live Chat on booked shipments

  • Use the attachment icon to upload documents

  • Files appear directly in the shipment conversation

  • Ideal for PODs, confirmations, and invoices

Sending files through chat keeps communication organized and easy to reference later.