Frequently Asked Questions
Written By Daniel Santos
Last updated 11 months ago
How does Evotrux work?
How does Evotrux work?
Evotrux is a digital freight management platform that helps shippers post loads, receive carrier quotes, and manage shipments in one place.
Is Evotrux a freight broker?
Is Evotrux a freight broker?
No. Evotrux is a tool that helps shippers manage their freight/carriers more efficiently. Evotrux does not own the freight, negotiate rates, or decide who moves what loads.
How much does Evotrux cost?
How much does Evotrux cost?
All Shippers start with a 30-day free trial (no credit card or billing info required). After your trial can you choose between our paid Premium plan or our free Base plan.
Do carriers see other carrier quotes/prices?
Do carriers see other carrier quotes/prices?
No. Carriers only see their own quotes.
Does Evotrux decide what carrier books/moves my load?
Does Evotrux decide what carrier books/moves my load?
No. Shippers choose which carrier to book for each load.
How much will this cost my carriers?
How much will this cost my carriers?
It is always free for your existing partner carriers to work with you on Evotrux.
Is there customer support?
Is there customer support?
Yes. Evotrux provides live customer support to help with setup, questions, and ongoing use.
Can I invite my freight brokers to Evotrux?
Can I invite my freight brokers to Evotrux?
Yes. Freight brokers can sign up for carrier accounts on Evotrux. This enables them to quote and book your shipments.
What types of freight can I move on Evotrux?
What types of freight can I move on Evotrux?
You can find a truck to move just about any Partial (LTL/LCL) or Full (FTL/FCL) loads on Evotrux. There are over 30 different equipment types available to choose from.
How quickly can I get started?
How quickly can I get started?
It takes less than 5 minutes to create a free account and post your first shipment.
Is there any training required to get started?
Is there any training required to get started?
No. Evotrux is very user-friendly. Most people can book their first shipment(s) without any direct assistance. However, Evotrux does provide guided onboarding, a robust help centre with many tutorials, and live customer support.
Do I need to sign a multi-year contract to use Evotrux?
Do I need to sign a multi-year contract to use Evotrux?
No long-term contracts are required to use Evotrux.
Can I use my existing carriers?
Can I use my existing carriers?
Yes. You can invite and work with your existing carrier network on Evotrux.
Is my pricing and data secure?
Is my pricing and data secure?
Yes. Evotrux uses secure infrastructure to protect your data and pricing information.
Can multiple users from my company access Evotrux?
Can multiple users from my company access Evotrux?
Yes. You can invite multiple users and assign roles within your organization.
Can I track shipments in real time?
Can I track shipments in real time?
Yes. Carriers can provide live shipment tracking links and also provide timestamped ETA’s and pickup/delivery notifications.
What happens if a carrier cancels?
What happens if a carrier cancels?
You remain in control and can quickly repost/reassign the shipment to a new carrier.
Does Evotrux support spot and contract freight?
Does Evotrux support spot and contract freight?
Yes. Evotrux supports both spot freight and ongoing contract shipments.
Is Evotrux suitable for small shippers as well as large ones?
Is Evotrux suitable for small shippers as well as large ones?
Yes. Evotrux is designed to scale, supporting both small teams and high-volume shippers.
Was this helpful?
Still need help? Ask the team