Frequently Asked Questions

Evotrux is a freight management system that connects carriers with shippers online. Carriers can view available loads, submit quotes to the shippers, and book freight. Once booked, carriers provide status updates and coordinate pickup and delivery. Notifications, communication, and tracking are centralized in the platform.

No. Evotrux is a marketplace that connects carriers and shippers directly. Evotrux does not broker freight or take commissions on booked loads. You set your own price and negotiate directly through the platform.

Carriers can start by booking 1 non-partner load and joining 1 partner network for free. After that, monthly subscriptions start as low as $99/month, per company (not user).

No. Carriers do not see other carrier quotes. Carriers only see their own quotes.

No. Evotrux does not add any fees or take a commission on carrier rates.

No. Shippers make the final decision on which carrier to book based on your quote, profile, service history, and communication. You retain full control over pricing and availability.

No. Quotes cannot be edited. If you need to change your offer, you must cancel the original quote and submit a new one.

If you receive a counteroffer, you’ll be notified immediately (in-app + email). You can either accept the counter, decline it, or send a counteroffer back to the shipper.

You are put in direct contact with the shipper through live chat. You are expected to pickup and deliver the load as agreed upon, and provide tracking updates to the shipper through the platform. After the load is delivered, the shipper can leave you a review.

You invoice the shipper, and they pay you directly.

Yes. You can cancel a quote at any time after it’s been submitted. You can send a new quote once cancelled, if you choose to.

No. Evotrux is a freight management system that direct shippers and freight brokers use to manage shipments with their existing carriers more efficiently, while also being able to go to market when needed.

All quoting, booking, tracking, and communication is done online with Evotrux. Whereas most load boards result in an unending barrage of phone calls and emails.

Yes. Carrier pricing, communications, and platform data are secure within Evotrux. Other carriers cannot see your quote amounts, and shippers only see the information you choose to share.

Your proprietary data on Evotrux is never shared or sold.

If you’re new to the platform, it can take a while before shippers feel comfortable working with you. Make sure your company profile is filled out and up to date. Most shippers value trust and reliability over price, so do everything you can to showcase the quality of your service, and then just keep quoting. Once you start booking loads on Evotrux, it becomes easier to keep booking more.

Yes. Evotrux provides live customer support to help with setup, questions, and ongoing use.

You have to be invited to join a shipper’s network. When you are invited, you will receive an in-app notification and email letting you know. All you have to do is accept the invite.

Shippers post LTL, full truck loads (FTL), over-dimensional shipments, Intermodal loads, and ocean freight on Evotrux.

It takes less than 5 minutes to create an account and start quoting shipments.

No.  Evotrux is very user-friendly.  Most people can book their first shipment(s) without any direct assistance.  However, Evotrux does provide guided onboarding, a robust help centre with many tutorials, and live customer support.

It means that the customer wants to keep working with you on Evotrux. By joining their network, you’ll have unlimited free access to their loads. You’ll get notified whenever they post loads and can quote/book them online.

Your relationship with this customer does not change. They just want to work with you on Evotrux to streamline how you work together.