Provide Your Customers With Automated Shipment Tracking

Evotrux now lets you select one or more customers when posting a shipment. Once selected, those customers automatically receive shipment tracking updates as the carrier moves your shipment.

Written By Daniel Santos

Last updated About 1 month ago

Customers can be both internal (your sales team, dock staff, etc.) and external (your end customer, supplier, etc.)

This feature eliminates back-and-forth emails, phone calls, and status checks by keeping everyone informed automatically:

  • You spend less time chasing/providing updates

  • Customers get proactive visibility without asking

  • Carriers avoid repeated check-in requests

What happens when you select a customer?

When you assign a customer to a shipment, they will automatically receive tracking updates by email as the shipment moves. The updates include:

  • The shipment has been booked with X carrier

  • The carrier has provided a tracking link

  • There is a new ETA on the shipment

  • The shipment has been picked up

  • The shipment has been delivered

No manual follow-up is required from you. Once booked, Evotrux handles the rest.

How to select customers when posting a shipment

When creating a shipment, directly below the Route section is the new “Notify Customer(s) field.

You can type/paste in email addresses of the customer(s) you want to notify, or simply click in the field to select from your list of previously added customers.

When you add a new email to the customer field, that customer will automatically be saved to your customer list for easy selection on future shipments. You can always remove a customer from this list by going to the customer/supplier network page.

Below are examples of the email updates customers receive.

Carrier booked email
Tracking Link email
New ETA email
PickedUp email
Delivered email

Sometimes your customers will be Evotrux members. In those cases, they will receive in-system updates, as well as emails. Below is where Evotrux members can find updates on shipments when they are the customer.

Why this matters

Selecting customers at the time of shipment creation:

  • Reduces operational overhead.

  • Improves customer experience.

  • Creates transparency across all parties.

  • Keeps shipments moving without interruption.

Once set up, it runs automatically so you can focus on moving freight, not managing updates.

If you have any questions, please contact us at support@evotrux.com.